Return and Exchanges

RETURNs AND EXCHANGES

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We do apply returns to the tender in which it is purchased. If we choose to provide a refund and no record of sale is available, we will ask for personal identification, and a return will be provided at the current price on a Gift Card.

You can return item(s) by mail. We do not accept returns of Habazoo.com merchandise at Habazoo physical locations

RETURNING BY MAIL (U.S.)
To begin your refund process you can send us an email below. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.210.239.8558 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.210.239.8558 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Habazoo Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Habazoo  Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at the current price on a Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

• Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card we'll email or mail you a Gift Card. 
• Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.